Return & Refund Policy

We want you to be confident in your purchase from iRcustom and DIVITO.DESIGN. Because many of our products are manufactured or prepared specifically for each order, return eligibility varies by product type. Please review the policy below before placing your order.

Physical Products

Eligible physical products may be returned within 14 days of delivery.

To qualify for a return, the product must be:

  • Unused and uninstalled

  • In its original condition

  • Free from damage, scratches, stains, odors, or other signs of use

  • Returned with all included components, hardware, packaging, and accessories

To begin a return, contact us through the contact information provided on our website. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping service, as we are not responsible for return packages that are lost or damaged in transit.

Original shipping charges and expedited shipping fees are nonrefundable unless the return is the result of an error on our part.

Made-to-Order and Customized Products

Products made specifically for your order are not eligible for return or exchange unless they arrive damaged, defective, or materially different from what was ordered.

This includes:

  • Custom colors or color combinations

  • Personalized products

  • Products made to customer-supplied dimensions

  • Custom furniture

  • Modified product designs

  • Special-order materials or finishes

  • Products identified as made-to-order or final sale

Please verify all selections, dimensions, colors, and customization details before completing your purchase.

Digital Products

Due to the immediate-access nature of downloadable products, all sales of digital files are final.

Digital products are not eligible for returns, exchanges, or refunds once the files or download access have been delivered. This includes STL, 3MF, G-code, CAD, template, and other downloadable design files.

A refund may be considered when:

  • The same digital product was purchased more than once by mistake

  • A technical problem with the supplied file prevents its intended use and we are unable to provide a working replacement

  • The customer did not receive access to the purchased files

Compatibility with a particular printer, slicer, material, machine, or software platform is not guaranteed unless specifically stated in the product description. Customers are responsible for confirming compatibility before purchasing.

3D-Printed Product Characteristics

Our 3D-printed products are manufactured layer by layer. Minor variations are a normal part of the additive-manufacturing process and are not considered defects.

These characteristics may include:

  • Visible layer lines

  • Small seam marks

  • Slight surface or texture variations

  • Minor differences between production batches

  • Small variations in color or sheen

  • Minor dimensional tolerances consistent with 3D printing

Product colors may also appear slightly different depending on lighting conditions, display settings, material batches, and the natural characteristics of the material.

Wood and Natural Materials

Wood grain, color, figuring, knots, and other natural characteristics vary from one piece to another. These variations are part of the material and are not considered defects.

Product photographs are representative of the overall design and material but cannot guarantee an identical grain pattern or coloration.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping box and packaging when shipping damage is involved

  • A photograph of the shipping label when requested

Do not discard the product, packaging, or shipping materials until the claim has been reviewed.

Depending on the circumstances, we may provide replacement parts, repair the product, replace the product, or issue a refund. The appropriate resolution will be determined based on the nature of the issue.

Damage caused by improper installation, misuse, modification, neglect, normal wear, or failure to follow provided instructions is not considered a manufacturing defect.

Order Cancellations

Orders may be canceled for a full refund before production or fulfillment begins.

Once materials have been ordered, production has started, a shipping label has been created, or a digital product has been delivered, cancellation may no longer be possible.

Custom, personalized, and made-to-order purchases cannot be canceled after design or production work has begun.

Contact us as soon as possible if you need to request a cancellation. We cannot guarantee that a cancellation request will be received before fulfillment begins.

Return Authorization and Shipping

Approved returns must be shipped within 7 days of receiving return authorization.

Products must be securely packaged to prevent damage during return transit. Items returned damaged because of insufficient packaging may receive a reduced refund or may be ineligible for a refund.

Do not ship a return to the address shown on the original package without first contacting us. The appropriate return address and instructions will be provided after the return is approved.

Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

We reserve the right to reduce or deny a refund when a returned product:

  • Shows signs of use, installation, modification, or damage

  • Is missing components, hardware, or accessories

  • Is not returned in its original condition

  • Was returned without authorization

  • Does not meet the requirements of this policy

Shipping charges, expedited-service fees, customization charges, and costs already incurred for nonrefundable materials or services are not refundable unless otherwise required by law.

Final-Sale Items

The following items are final sale unless damaged, defective, or incorrect:

  • Digital downloads

  • Custom or personalized products

  • Made-to-order products

  • Clearance products marked “Final Sale”

  • Gift cards

  • Products modified at the customer’s request

Exchanges

We do not offer direct exchanges.

When an eligible product needs to be exchanged for another product, size, or color, the original item must be returned according to this policy and a new order must be placed.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after the carrier marks them as delivered.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

Please contact us promptly if tracking information indicates a delivery problem so that we can assist with the carrier’s claim process when possible.

Policy Abuse

We reserve the right to refuse returns, refunds, replacements, or future orders in cases involving suspected fraud, repeated policy abuse, altered products, false damage claims, or other misuse of this policy.

Contact Us

Questions or return requests should be submitted through the contact form or customer-service information listed on our website.

Please include your name, order number, and a clear explanation of your request so we can respond efficiently.

This policy does not limit any rights available to customers under applicable law.

Last updated: July 24, 2026